Part-time Customer Service Employee at Bol

What you will do

Are you looking for flexible, well-paid customer service work at bol in Utrecht, where you work partly from home and partly in the office and learn a lot about the customer experience? As a part-time Bol customer service employee, you will earn €16,34 up to €32 per hour, receive paid training, and work in an informal, friendly atmosphere together with ASA Utrecht.

Why this job suits you:

You will develop your communication skills to a high level: you will learn to guide conversations, manage expectations, and turn difficult situations into positive experiences. This experience provides a strong foundation for a next step toward, for example, customer experience, sales, marketing, or account management. Thanks to the four weeks of paid training, on-the-job coaching, and clear opportunities for advancement within a well-known brand, you will build your CV with purpose. With hybrid working, full public transport reimbursement, a work-from-home allowance, and evening and weekend premiums, the terms are attractive and well arranged.

Your duties as a part-time Bol customer service employee:

• Customer contact by phone, chat, and email:

  You help customers with questions about orders, returns, and payments, so they quickly get clarity and can move forward with a positive feeling.

• Coming up with personalized solutions:

  You listen actively, ask probing questions, and come up with creative, suitable solutions instead of standard answers, so customers feel heard and taken seriously.

• Case handling and administration:

  You clearly record conversations and agreements in the systems, so colleagues can always see what was agreed and the customer does not have to explain the situation again.

• Service improvement and contributing ideas:

  You identify recurring questions or bottlenecks and report them back to your team, so processes and customer communication keep improving.

• Collaboration in a hybrid team:

  You work at least two days per week in the Utrecht office and the rest from home, working closely with colleagues through meetings and chats to help one another and share knowledge.

What we offer you

At Bol and ASA Utrecht, you get good employment conditions and plenty of room to develop yourself. Here is what you can expect:

• A base salary of €16,34 per hour, with clear agreements and always proper, timely payment.
• Generous evening and weekend bonuses, allowing your hourly wage to rise to approximately €32.
• Flexible working hours between 08:00 and 23:00, so your work fits well with your private life.
• Hybrid working: at least two days in the office in Utrecht, with the remaining days comfortably from home.
• A monthly net work-from-home allowance of €40 for your workspace and additional costs.
• Full public transport reimbursement or €0,23 per kilometer if you travel by car.
• Four weeks of paid training, so you can start with confidence and be well prepared.
• Opportunities for advancement and a temporary contract with a clear prospect of permanent employment.
• An informal, pleasant working atmosphere with drinks on Wednesday and Friday in Utrecht.

What we ask of you

We are looking for a customer-oriented problem solver who communicates clearly and remains calm, even when things get busy.

• Hbo-level working and thinking ability, preferably demonstrable
• Excellent command of the Dutch language, both spoken and written
• Customer-oriented, empathetic, and a strong communicator in every conversation
• Flexibly available between 08:00-23:00, at least two evenings
• Available full-time for four weeks for the paid training

About the company

Welcome to Bol, the most versatile retail platform in the Benelux and a place where innovation and customer focus go hand in hand. At Bol, we believe that together we make the daily lives of our millions of customers easier and more enjoyable. But we cannot do that alone; we need your enthusiasm and fresh perspective.

Working at Bol in Utrecht means working in an environment where you can be completely yourself. We celebrate diversity and foster an inclusive culture where everyone feels at home. The atmosphere is informal, dynamic and, above all, incredibly welcoming—just think of the weekly drinks on Wednesdays and Fridays to celebrate successes.

In collaboration with ASA Utrecht, we offer you a flying start. While you focus on helping customers and your own growth within Bol, ASA takes care of the personal guidance and administrative details. In short: a unique opportunity to become part of an iconic brand with the personal attention you deserve.