Part-time bol Customer Service Representative

What you'll do

Are you looking for flexible, well-paid customer service work at bol in Utrecht, where you work partly from home and partly in the office and learn a lot about customer experience? As a part-time Bol customer service employee, you earn €16,34 to as much as €32 per hour, receive paid training and work in an informal, friendly atmosphere together with ASA Utrecht.

Why this job is a good fit for you:

You develop your communication skills to a high level: you learn to guide conversations, manage expectations and turn difficult situations into positive experiences. This experience provides a strong foundation for a next step towards, for example, customer experience, sales, marketing or account management. Thanks to the four weeks of paid training, on-the-job coaching and clear advancement opportunities within a well-known brand, you build your CV with purpose. With hybrid working, full public transport reimbursement, a work-from-home allowance and evening and weekend supplements, the terms are attractive and well arranged.

Your duties as a Part-time Bol Customer Service Employee:

• Customer contact by phone, chat and email:

  You help customers with questions about orders, returns and payments, so they quickly have clarity and can move forward feeling good.

• Coming up with personal solutions:

  You listen actively, ask follow-up questions and come up with creative, appropriate solutions instead of standard answers, so customers feel heard and taken seriously.

• Case handling and administration:

  You clearly record conversations and agreements in the systems, so colleagues can always see what was agreed and the customer does not have to explain again what is going on.

• Improving service and contributing ideas:

  You identify recurring questions or bottlenecks and report them back to your team, so processes and customer communication continue to improve.

• Working together in a hybrid team:

  You work at least two days per week in the office in Utrecht and the rest from home, working closely with colleagues through meetings and chats to help one another and share knowledge.

What we offer you

At Bol and ASA Utrecht, you’ll receive good employment conditions and plenty of room to develop yourself. You can expect:

• A base salary of €16,34 per hour, with clear agreements and always proper, timely payment.
• Generous surcharges for evenings and weekends, allowing your hourly wage to rise to approximately €32.
• Flexible working hours between 08:00 and 23:00, so your work fits well with your private life.
• Hybrid working: at least two days in the office in Utrecht, with the remaining days comfortably from home.
• A monthly net work-from-home allowance of €40 for your workspace and additional costs.
• Full public transport reimbursement or €0,23 per kilometer if you travel by car.
• Paid training lasting four weeks, so you can get started confidently and well prepared.
• Opportunities for advancement and a temporary contract with a clear prospect of permanent employment.
• An informal, friendly working atmosphere with drinks on Wednesdays and Fridays in Utrecht.

What we ask of you

We are looking for a customer-focused problem solver who communicates clearly and stays calm, even when it is busy.

• HBO-level working and thinking ability, preferably demonstrated
• Excellent command of the Dutch language, both spoken and written
• Customer-focused, empathetic, and a strong communicator in every conversation
• Flexibly available between 08:00-23:00, at least two evenings
• Available full-time for four weeks for the paid training

About the company

Welcome to Bol, the most versatile retail platform in the Benelux and a place where innovation and customer focus go hand in hand. At Bol, we believe that together we make the daily lives of our millions of customers easier and more enjoyable. But we cannot do that alone; we need your enthusiasm and fresh perspective.

Working at Bol in Utrecht means working in an environment where you can be completely yourself. We celebrate diversity and foster an inclusive culture in which everyone feels at home. The atmosphere is informal, dynamic and above all incredibly fun, just think of the weekly drinks on Wednesdays and Fridays to celebrate successes.

In collaboration with ASA Utrecht, we offer you a flying start. While you focus on helping customers and your own growth within Bol, ASA provides personal guidance and takes care of the administrative details. In short: a unique opportunity to become part of an iconic brand with the personal attention you deserve.