Part-Time Customer Service Representative

What exactly will you do

As a customer service representative, you contribute to a positive customer experience by handling customers’ questions and complaints in a professional and customer-focused manner. You are the first point of contact for our customers and play an important role in analysing situations and finding suitable solutions. In this dynamic role, you work closely with your team to improve processes and identify commercial opportunities. With your communication skills and solution-oriented approach, you make a difference every day.

What you will do:

• Answering customer questions: by telephone and email, with a friendly and professional attitude.
• Resolving complaints: by analysing situations and offering suitable solutions.
• Identifying commercial opportunities: and passing them on to the sales team.
• Carrying out administrative tasks: such as registering and archiving customer information.
• Analysing data: and preparing customer reports to identify areas for improvement.

What we offer you

Working as a Customer Service Representative at GLS through Unique means:

• An hourly wage between €15,63 and €17,58, depending on your experience.
• A temporary contract with the prospect of a permanent position.
• A working week of 24 to 40 hours, with flexible working hours and work-from-home options.
• 3,5 ATV days and 24 holidays per year for a good work-life balance.
• Full public transport reimbursement or a mileage allowance, plus a work-from-home allowance of €2,45 per work-from-home day.
• The opportunity to grow within a motivated and diverse team, with attention to your personal development.

If you are the person who knows how to keep an overview and continues to pleasantly surprise every customer, apply directly!

Requirements

We are looking for a customer-focused and stress-resistant professional with excellent communication skills.

• Completed MBO level 4 education.
• At least 1 year of experience in customer service or another customer-focused role.
• Fluent in Dutch and English, both spoken and written.
• Good computer skills and accuracy in administration.
• Ability to multitask effectively under pressure.

About the company

GLS Netherlands, based in Utrecht, is a leading logistics service provider committed to delivering millions of parcels per year reliably and efficiently. Through our ThinkResponsible programme, we actively contribute to a sustainable future, with an eye for both the environment and society.

At GLS, your personal and professional growth is central. You work in a close-knit and diverse team where collaboration and innovation are the driving forces. In addition, we offer a work environment where job satisfaction and a good work-life balance are highly valued.

Are you ready to become part of an organisation where your ideas and commitment really make a difference?